|Terms and Conditions|
For the Supply of ClockRite Time Recording Systems, Access Control Systems, and related Accessories
a) Software Licence & Annual Support Agreement
The intellectual property rights for ClockRite software will remain with the copyright owners, Motor Industry Management Systems Ltd (the Company) at all times and are not transferable.
Each ClockRite system is supplied with a 12 month hardware and software warranty and support agreement (hereafter referred to as annual support) at no additional cost to the Customer. Annual support covers the ClockRite software application and all hardware supplied by the Company for a period of 12 months from the date of full payment. Annual support is optional after the first 12 months, and customers will be invited to renew by way of a pro-forma invoice. Customers without annual support will be unable to access software support and hardware warranty services unless and until a new 12 month annual support agreement is purchased. All software support is conducted by telephone and remote internet connection. On site support is by appointment only and is chargeable to the Customer.
‘Unused’ annual support is not refundable in whole or in part under any circumstances. The annual support agreement is non-transferable between clients, companies, or entities, except at the Company’s sole discretion.
b) Warranty and Limit of Liability
The Company warrants that the ClockRite system will perform in accordance with its specification for 12 months from date of first delivery. This warranty covers normal day-to-day use of the ClockRite system.Faulty hardware must be returned to the Company at the Customer’s expense for diagnosis, repair, or replacement at the Company’s discretion. If the Customer is located outside the UK Mainland delivery area, the cost of delivering repaired/replacement hardware will also be borne by the Customer. Fire, flood, malicious and/or vandal damage to the system are not covered and will only be rectified at the Customers request and expense. The warranty is non-transferable between clients, companies, or entities, except at the Company’s sole discretion.
The Company and the Customer agree to indemnify each other against any liability arising in respect of injury (including death) to any person, loss or damage to any property which results from the act, default or negligence of itself, its employees, agents or subcontractors. In no event shall the Company’s liability under the agreement exceed the price paid by the Customer to the Company for the equipment connected with any claim.
The Company accepts no responsibility for any increase in operational costs, loss of revenue, or similar expenses resulting from issues or failures of the ClockRite system, its software or hardware.
c) Payment Terms
All ClockRite systems, accessories and annual support fees must be paid for in full prior to dispatch, delivery, or installation by our engineers. A VAT invoice will be provided following receipt of payment. Payment can be made by BACS or credit card. Cheque payments are accepted, however the supply of goods may be delayed until the cheque has cleared (up to 10 working days). Ownership of goods supplied does not pass to the Customer until cleared payment in full is received by the Company.
d) 30 Day Refund & Returns Policy
All ClockRite systems are supplied with a 30 day money back guarantee subject to the following conditions:
- Notification of request to return the ClockRite system must be given by the Customer to the Company within 14 calendar days of the date of delivery or the date of installation by one of the Company’s engineers.
- The ClockRite system and all associated items must then be returned at the Customer’s expense to the Company within 30 calendar days of the date of delivery or the date of installation by one of The Company’s engineers. The Company bares no responsibility and will make no allowances for delays or damage incurred while items are in transit.
- The ClockRite system and all associated items must be returned ‘as new’, without damage, in the original packaging; with any screws, mounting brackets, and power adapters included.
- A refund may be granted subject to inspection of the ClockRite system and associated items and at the sole discretion of the Company.
Installation charges are not refundable should the Customer cancel a pre-booked system installation or decide to return the clocking system hardware within 30 calendar days of the date of installation.
e) Entire Agreement
The parties agree that these terms and conditions represent the entire agreement between the parties relating to the sale and purchase of the ClockRite system and annual support services