Last updated: 12/07/2026
ClockRite Cloud is a SaaS (software as a service) product designed to provide a Time & Attendance management solution for organisations and employers (Client Organisations). It is supplied in the United Kingdom and Republic of Ireland by Motor Industry Management Systems Ltd, a company with the registered address of Dunston Innovation Centre, Chesterfield, S41 8NG, UK, (the Company), trading as “ClockRite”.
The ClockRite Cloud/Go2Clock web application is developed and maintained by Global Technics.
Use of the Service by both Client Organisations and their employees, workers, or any other authorised persons (Individual Users) is subject to the Terms of Service and Privacy Policy of Go2Clock, in addition to the terms detailed below.
The Company reserves the right to change these Terms of Service at any time and without notice. It is the responsibility of Client Organisations and Individual Users to check this page from time to time to ensure that they are happy with any such changes.
For Client Organisations
The Service
The Service is supplied as is. It is the sole responsibility of the Client Organisation to ensure that the Service as advertised will fulfill all relevant requirements. Failure to do so is not grounds for refund or return except at the Company’s sole discretion.
Development of additional features at the request of the Client Organisation may be undertaken at the sole discretion of the Company and at the Client Organisation’s expense.
Aspects of the Service rely on third party services in order to function and/or generate accurate data. Such third party services may include but are not limited to; internet and mobile service providers, web browsers, and mobile operating systems. The Company is not responsible for any issues arising from such third party services, including but not limited to; network outages, software conflicts, and software/operating system updates.
Support for the Service is limited to the ClockRite Cloud/Go2Clock web application and any related clocking hardware supplied by the Company with the advertised purpose of connecting to or integrating with the Service. Support does not extend to issues and configuration of the Client Organisation’s network, browser or device(s), or those of authorised Individual Users. Further, the Company will not provide support for any issues concerning third party services and/or suppliers (such as internet or mobile service providers), or for any issues that do not pertain directly to the Service.
It is the responsibility of the Client Organisation to provide login/administration credentials to designated Individual Users. The Client Organisation and their designated administrators are responsible for the security of all accounts, passwords, and any information they enter into the Service. Should the Client Organisation choose to grant Individual Users access to the Service via the ClockRite Cloud web application then the Client Organisation is responsible for Individual User signup and subsequent use of the Service, including the security of accounts and associated data. It is the responsibility of the Client Organisation to notify the Company of a compromised account or similar security breach involving the Service.
Data
Although the Service is intended to provide accurate time and attendance data for Client Organisations, the Company makes no claim to the absolute accuracy of results derived from the Service. Verification, interpretation, and use of data derived from the Service is the responsibility of the Client Organisation. The Company will not be liable for any costs incurred as a result of inaccuracies or errors in data entered into or generated by the Service. All time and attendance data is managed and deleted by the Client Organisation, and the Company offers no warranty with respect to the time and attendance data entered into, generated, or collected by the Service. The Company takes no responsibility for inaccuracies or errors in data resulting from employee misuse of any part of the Service.
Similarly, all Individual User data is entered, managed, and deleted by the Client Organisation. The Company offers no warranty with respect to the Individual User data entered into or collected by the Service.
Certain features (such as accurate reporting of clocking locations) rely on specific configuration of Client Organisation and/or Individual User devices. It is the sole responsibility of the Client Organisation to ensure that such devices are configured correctly. The Company is not responsible for any such configuration.
On termination of the Client Organisation account all data will be marked for deletion and thereafter may be deleted permanently from the Service without guarantee of recovery.
The Service is “cloud based”, and is hosted “in the cloud” in partnership with Amazon Web Services (AWS). AWS provides an extremely robust set of security protocols in relation to their data centres and all data hosted therein. The Service undergoes rigorous independent security audits on an annual basis.
While all reasonable precautions are taken to ensure the security and integrity of data, the Company cannot ensure absolute security. In case of a breach or loss of data, affected parties will be notified in accordance with applicable legislation.
Applicable Laws
Compliance with applicable laws should be borne in mind at all stages of implementing a time and attendance system. It is the sole responsibility of the Client Organisation to ensure compliance with all applicable laws. The Company is under no obligation to inform prospective or current Client Organisations of these laws, nor to provide compliance advice in any capacity.
It is the sole responsibility of the Client Organisation to understand how applicable data protection laws pertain to the rights of Individual Users, and the lawful basis for processing such information under applicable legislation.
To this end, Client Organisations should conduct their own assessment of the Individual User data they intend to enter, store, and process within the Service, and their legal basis for doing so.
Sign-up, Subscription & Billing
Pay Yearly
On signing up to the Service, Client Organisations agree to pay the agreed costs for Dedicated Clocking Hardware, Software licence, Hardware Installation (if applicable), Setup and Implementation (if applicable) and Training (if applicable). These costs are billed prior to the commencement of service, and access to the Service is contingent on full payment. Neither Client Organisations or their authorised Individual Users will be able to access the Service before such payment has been made.
Depending on the requirements of the Client Organisation, Implementation Costs for the following goods and/or services may apply:
- Clocking Hardware, such as dedicated clocking terminal(s) and related accessories. Such costs are non-refundable except under the terms outlined in Dedicated Hardware Refund & Returns below.
- Onsite Installation of Clocking Hardware by the Company’s engineers. Such charges are non-refundable once an appointment has been made.
- Setup and implementation of the ClockRite Cloud System. Such charges are non-refundable once the work has been started.
- Training for administration and use of the Service (either remote or on-site). Such charges are non-refundable once delivered (if remote), or once an appointment has been made (if on-site).
On conclusion of the Initial Billing Period, the Service operates on a subscription basis. Prior to the end of the yearly subscription, normally 1 month before, the Client Organisation will receive an invite to renew the current service. At this point the Client Organisation can choose to opt out of the option Hardware Warranty and Software Support.
On acceptance of the renewal the Client Organisation should pay the invoice before the existing subscription expires to ensure that access to the service isn’t disrupted. The Client Organisations and their authorised Individual Users will lose access to the Service if payment isn’t made prior to the expiry date.
Continued access to and use of the Service for both Client Organisations and Individual Users after the Initial Billing Period is contingent on the Client Organisation maintaining an active subscription and an account in good standing.
The ClockRite Cloud/Go2Clock Subscription is non-refundable once the service has begun except under the terms outlined in Dedicated Hardware Refund & Returns below.
Pay Monthly
On signing up to the Service, Client Organisations agree to pay the agreed costs for Dedicated Clocking Hardware, Hardware Installation (if applicable), Setup and Implementation (if applicable) and Training (if applicable). These costs are billed prior to the commencement of service, and access to the Service is contingent on full payment. Neither Client Organisations or their authorised Individual Users will be able to access the Service before such payment has been made.
Depending on the requirements of the Client Organisation, Implementation Costs for the following goods and/or services may apply:
- Clocking Hardware, such as dedicated clocking terminal(s) and related accessories. Such costs are non-refundable except under the terms outlined in Dedicated Hardware Refund & Returns below.
- Onsite Installation of Clocking Hardware by the Company’s engineers. Such charges are non-refundable once an appointment has been made.
- Setup and implementation of the ClockRite Cloud System. Such charges are non-refundable once the work has been started.
- Training for administration and use of the Service (either remote or on-site). Such charges are non-refundable once delivered (if remote), or once an appointment has been made (if on-site).
On signup to the monthly subscription the Client Organisation will be billed pro rata for the remaining days in the current month. On conclusion of the Initial Billing Period, the Service operates on a subscription basis. Each month on the 1st the Client Organisation will be billed in advance for the current month at the subscribed user level.
Increases to the user level during the current month will be prorated on the following months bill. Decreases to the user level during the current month come into affect from the next renewal date. The subscribed user level can be adjusted at any time via the Subscription Management Portal.
Continued access to and use of the Service for both Client Organisations and Individual Users after the Initial Billing Period is contingent on the Client Organisation maintaining an active subscription and an account in good standing.
Client Organisations may terminate their subscription at any time by notifying the Company in writing. The subscription will then be terminated at the end of the current subscription period. No refunds will be offered for early cancellation. Should the Client Organisation cancel the subscription, or should the account fall into arrears for a period longer than 30 days, all associated data will be marked for deletion 30 days from deactivation and may be permanently deleted from the system without guarantee of recovery.
Support
All support for the Service is conducted by telephone, email, and remote internet connection, and pertains to the Service only. The Company will not provide support for the Client Organisation’s IT network or systems. On-site support is by appointment only and is chargeable to the Client Organisation.
Clocking Hardware & Accessories
(Dedicated Clocking Hardware) is defined as clocking hardware supplied by the Company with the advertised purpose of connecting to the Service, including bells or sirens and excluding clocking fobs, badges, admin cards, and other such accessories, whether lost, damaged, or faulty, except at the Company’s sole discretion.
Dedicated Clocking Hardware is covered by a hardware warranty & support agreement for a period of 12 months from the date of delivery or the date of installation by one of the Company’s engineers . The warranty & support agreement can optionally be renewed after the first 12 months, and for each 12-month period thereafter at a cost to the Client Organisation. Renewal of the warranty & support agreement will grant hardware warranty for 12 months from the date of full payment. Client Organisations will be invited to renew by way of a pro-forma invoice prior to the expiry of the existing warranty & support agreement. Dedicated Clocking Hardware covered by a warranty & support agreement are subject to the warranty terms set out below. Third party clocking hardware is not supported except at the Company’s sole discretion.
Dedicated Clocking Hardware Warranty
The Company warrants that Dedicated Clocking Hardware will perform in accordance with its specification for 12 months from date of first delivery.
This warranty covers normal day-to-day use of the Dedicated Clocking Hardware, including any bells or sirens supplied by the Company. It does not extend to clocking fobs, badges, admin cards, and other such system accessories, whether lost, damaged, or faulty, except at the Company’s sole discretion.
Faulty Dedicated Clocking Hardware must be returned to the Company at the Client Organisation’s expense for diagnosis, repair, or replacement at the sole discretion of the Company. If the Client Organisation is located outside the UK Mainland delivery area, the cost of delivering repaired/replacement hardware will also be borne by the Client Organisation. Damage caused by fire, flood, vandal/malicious action, and faults or failures deemed to have occurred while the Dedicated Clocking Hardware was not under an annual support agreement are not covered and will only be rectified at the Client Organisation’s request and expense. The warranty is non-transferable between Client Organisations, companies, or entities, except at the Company’s sole discretion.
Dedicated Hardware Refund & Returns
Dedicated Clocking Hardware is supplied with a 30-day money back guarantee subject to the following conditions:
- Notification of request to return the Dedicated Clocking Hardware must be given by the Client Organisation to the Company within 14 calendar days of the date of account creation, inclusive of the day on which account creation occurs.
. - The Dedicated Clocking Hardware and all associated items must then be returned at the Client Organisation’s expense to the Company within 30 calendar days of the date of delivery or the date of installation by one of the Company’s engineers, inclusive of the day on which delivery or installation occurs. The Company bears no responsibility and will make no allowances for delays or damage incurred while items are in transit.
. - The Dedicated Clocking Hardware and all associated items must be returned ‘as new’, without damage, in the original packaging; with any screws, mounting brackets, and power adapters included.
. - A refund may be granted subject to inspection of the Dedicated Clocking Hardware and associated items and at the sole discretion of the Company. Shipping costs are not refundable except in cases where the Company, at its sole discretion, identifies a fault or defect in supplied Dedicated Clocking Hardware.
Installation charges are not refundable should the Customer cancel a pre-booked installation or decide to return the Dedicated Clocking Hardware within 30 calendar days of the date of installation, inclusive of that date.
Order for bespoke cards are non refundable as soon as the cards have been printed due to us being unable to reuse them.
All charges paid to 3rd party installation companies are non-refundable and are not covered by the ClockRite 30 day money back guarantee including but not limited to installation fee, project management, door hardware.
For Individual Users
Service
The Service is restricted to authorised Individual Users of Client Organisations with an active subscription to the Service and an account in good standing.
It is the responsibility of the Client Organisation to determine who within the organisation should have access to the Service, and to set up and administer access for those individuals accordingly.
It is the responsibility of the Individual User to be aware of Client Organisation policies regarding clocking and timekeeping, and to use the Service as directed by their respective Client Organisation. Certain features (such as accurate reporting of clocking locations) rely on specific configuration of devices such as mobile phones. It is the responsibility of the Client Organisation to ensure that such devices are configured correctly, or to advise Individual Users accordingly. The Company is not responsible for any such configuration.
Data
Individual Users should contact their respective Client Organisation in the first instance for any queries relating to the data entered into, processed, or generated by the Service.
The Company offers no warranty with respect to integrity or accuracy of data entered into, processed, or generated by the Service (clocking time / clocking status / clocking location, etc). The Company shall not be responsible for any loss of earnings relating to data entered into, processed, or generated by the Service.
All data is used solely within the context of the Service and will not be subject to any other processing activities.
Limit of Liability
The Company and the Client Organisation agree to indemnify each other against any liability arising in respect of injury (including death) to any person, loss or damage to any property which results from the act, default or negligence of itself, its employees, agents or subcontractors. In no event shall the Company’s liability under the agreement exceed the price paid by the Client Organisation to the Company for the equipment connected with any claim.
The Company accepts no responsibility for any increase in operational costs, loss of revenue, or similar expenses resulting from issues or failures of the Service, its software, hardware, or related accessories.
Entire Agreement
The parties agree that these terms and conditions represent the entire agreement between the parties relating to the sale, use, and support of the Service.
